Where to Buy Faro: A Busy Buyer’s Quick Guide to Finding Faro Support, The Faro Store, and More

Stop Searching. Buy Directly from the Faro Store or an Authorized Distributor.

Honestly, don't waste time trying to find a deal on a used Faro laser tracker on eBay or some random liquidation site. I manage purchasing for a 150-person manufacturing engineering firm—I handle roughly $200k annually across 15 vendors for measurement and calibration gear. When I needed a replacement arm for an urgent project in March 2024, I almost bought a 'great deal' from a secondary seller. That would have been a disaster.

The quick answer: For new equipment, warranties, and proper calibration traceability, go straight to the official Faro store or a certified reseller (like Mahr or Applied Automation). For support and parts, you use the Faro support portal. Period. Trying to shortcut this process will cost you more in downtime and frustration.

Why You Can Trust This (and Why I'm Not Just Repeating Brochures)

I’m not a metrology engineer. I’m the person who gets yelled at when the wrong calipers show up or when a machine sits idle because we're waiting on a calibration certificate.

• Time anchor: Since I took over purchasing in 2020, I've processed 60+ orders for measuring equipment, from basic micrometers to FaroEdge laser trackers.
• Consequence anchor: A vendor who couldn't provide proper NIST-traceable calibration documentation cost us $2,400 in rejected expenses from a quality audit. My VP was not happy.
• Scale anchor: When we consolidated vendors in 2023, I reviewed contracts for Faro gear across two different sites. The pricing variation was wild.

Basically, I've made every mistake you can make, so you don't have to.

The Faro Store vs. Faro Support: Critical Distinction

This is the biggest point of confusion I see. The Faro store (store.faro.com) is the e-commerce portal for buying new products, accessories, and sometimes software. Faro support (support.faro.com) is for firmware updates, service requests, downloading manuals, and opening a case for a broken arm. They are not the same thing. Do not email support asking for a quote. I did that. It takes days.

• Need to buy a new arm? Go to the Faro store or contact a sales rep through the website. For a fast quote, use the online quote request form.
• Need to repair or calibrate? Use the Faro support portal. You'll register your product, then open a service request. This is non-negotiable for warranty.

In Q2 2024, I had to order a new battery pack for a ScanArm. I went to the Faro store, found the part (part number verified via support), and it shipped in 2 days. That's the process.

The 'Where to Buy' Problem (It's Real)

Searching for 'where to buy Faro' on Google brings up a mess of aggregator sites, used equipment dealers, and sometimes the wrong Chinese factory. The only safe places are:

1. shop.faro.com / store.faro.com: Direct from manufacturer. Best for accessories and standard arms.
2. Authorized Distributors: MSC Industrial, Grainger (sometimes), or specialized metrology distributors (like Cartwright or Dyer). They often have stock and can provide local support. Ask for an OEM letter if you're buying a laser tracker.
3. High-End Used Market: If you absolutely must buy used (budget is tight), only buy from a reputable reseller like It's New or a company that provides a signed 90-day warranty and a calibration certificate with data. Anyone else? Run.

I dodged a bullet when I almost bought a 'new old stock' Faro arm from a website that looked like a shopify store. It was a scam. The price was 40% less, but the 'deal' was fake. So glad I called the local distributor first to verify the model number.

The 'Carl Microscope' and 'Thermometer' Confusion

You might also be here because your team asked you to buy a Carl Zeiss microscope or a thermometer. These are different instruments. The search engine is just being wide. For clarity:

• Carl Microscope (Carl Zeiss): Buy from ZEISS directly or a specialty lab supplier. Different world.
• Thermometer: For general use, Fluke or Omega. For precision (NIST traceable), Hart Scientific. Don't buy your ISO 17025 calibration thermometer from Amazon Basics.

When Buying from the Faro Store Doesn't Work

Here's the catch. The Faro store is great for existing customers. But if you are a new buyer and need a custom configuration (like a specific probe package or a software bundle), the store might not give you the right price or speed. The online portal can feel slow for custom quotes. In that case, call a distributor.

Another edge case: If you need a Faro Laser Tracker (the big Vantage or Vantage Max), the online store usually just lists it. You probably need a formal quote from a sales engineer who can discuss your measurement envelope and accuracy requirements. Don't just click 'add to cart' on a $80,000 laser tracker. I learned this lesson when the finance team rejected the order because the shipping terms were FOB instead of Dock.

Bottom line: For standard items, use the Faro store. For custom or big-ticket items (like a new laser tracker), call a distributor or the Faro sales team. For support, use the support portal.

A final, honest word: I was on the fence about writing this. It sounds too simple. But looking back, I wasted 4 hours of my life and nearly pissed off a project manager by ordering the wrong part from the 'General Store.' If I could redo that decision, I'd spend the 5 minutes to verify the part number on the support site before clicking 'buy.' It's the most boring, effective advice I can give. Don't be me.

Pricing and stock are as of January 2025; verify current rates at store.faro.com.