Privacy Policy

How Faro handles inquiry and website information

This policy describes how information submitted through Faro website forms and normal site interactions may be used. The site is intended for business visitors who need product selection, calibration planning or service support. We collect only the information needed to understand a measurement request, respond to the visitor and improve the relevance of future communications.

1. Information you provide

Forms may ask for name, email, company, region, measurement type, accuracy target and application notes. Visitors should avoid sending sensitive personal information. If a part drawing, process description or inspection report includes confidential business information, share only the details necessary for an initial review unless a separate confidentiality agreement is in place.

2. How information is used

Faro uses submitted information to respond to quote requests, route calibration questions, prepare application guidance and maintain communication history. Technical details may be reviewed by sales, service or engineering staff when that is necessary to provide a useful response. We do not sell inquiry information as a data product.

3. Website analytics

The site may use basic analytics to understand which catalog pages, application notes and contact paths are useful to visitors. Those signals help improve navigation, but they do not replace the details a buyer submits when asking for a product or service recommendation.

4. Retention and security

Inquiry records may be retained while a business discussion, service case or quote history remains active. Reasonable safeguards are used to protect submitted information, but no website transmission can be guaranteed to be perfectly secure. Visitors should use appropriate internal approval before sending proprietary measurement data.

5. Choices and contact

You may request correction or removal of inquiry details by contacting Faro through the website. Include the email address used in the original submission and a short description of the request so the correct record can be located.