Guided service model
Faro service begins with the question that usually appears too late: what evidence will your auditor, customer or production engineer ask for after the instrument is installed? The answer shapes calibration interval, acceptance testing, rental backup, operator training and spare-part availability before a purchase order is issued.
Service cards
Service planning is split into fast field support and controlled-laboratory verification so buyers can balance uptime with defensible measurement uncertainty.
For production cells, Faro reviews fixture access, environmental exposure and operator skill level. The plan can include on-site verification, rental coverage during repair and response targets tied to line-critical equipment rather than a generic service queue.
For audits, Faro prepares calibration records with environmental notes, reference standards and scope language that quality teams can attach directly to supplier packages. Claims are kept measurable, including ISO 10360 acceptance references and uncertainty statements where available.
FAQ inline
Before and after
The team waits until a tracker, arm or vision system fails verification, then searches for a repair slot, proof of traceability and a temporary replacement while production managers ask when inspection can restart.
The team has a scheduled interval, a known calibration route, an instrument backup option and certificate language that quality managers already understand before the next customer audit arrives.
Service request
Send the serial group, measurement tasks and the audit standard your team must satisfy. Faro will help separate immediate service needs from lifecycle decisions that can be scheduled with less pressure.